State Farm® Insurance Agent Monica Cook

"Monica called me back after I submitted my form online. She was very helpful, I changed my mind a few times and she was patient and respectful of my decision. She presented all the options I asked for and was always very friendly. I highly recommend her to be your insurance agent."

"We have been with them for years and our recent interaction with Nicole was perfect!"

"Find a different insurance agent to work with. Always raises prices out of nowhere, never works in a timely manner. Difficult agency to work with."

"Great customer service, real down home good people, Miranda is a great agent that I have known every since I've had State Farm , she has answered all my questions when I asked, I will refer my family and friends to State Farm"

"I have been with State Farm Insurance for years, and with Monica Cook’s agency a large portion of that time. Their customer care is outstanding! I originally signed on with State Farm when my daughters were children and switched agencies when I found Monica Cook. I highly recommend BOTH Monica Cook AND State Farm. Customer care, integrity and trust in knowing that I am being properly insured."

"We transferred our policies from another state and Miranda at the Monica Cook State Farm in Mineola helped us get that done without a hitch. She is very knowledgeable with State Farm products. She took her time explaining everything to us and didn’t rush us out the door. If you are looking for someone that is knowledgeable, cares about the customer, and is dependable I invite you to call Miranda."

"Miranda Fisher Is so helpful and I am so glad to have her as my new insurance agent!.."

"If I could give a zero I would! Called to inquire about adding my son to my policy and was told they would get back to me. Almost two weeks later I call back to ask about that quote only to be told they didn’t know anything about it and can’t give a quote due to already having a policy. Monica acted like I was a child for not understanding why I couldn’t get a quote. Completely clueless, unhelpful, and rude."

"Exceptional service received every time I contact Miranda at Monica Cooks State Farm office in Mineola. Knowledgeable, helpful, polite and friendly. I recommend them to everyone!"

"Shopping for insurance is, to me, akin to root canal - it's not gonna be pretty, but it's gotta be done. After almost 10 years with a Texas insurance company, my rates went through the roof for no reason and no explanation was offered other than "your increase isn't bad, some people went up $400". That was enough to make me say goodbye to that long term business relationship. I tried a few online comparisons, none of which impressed me. Early the following day was contacted by a State Farm agent from another area. They offered a decent rate, but I really wanted an agent with whom I could sit down and talk. A local Google search brought me to Monica Cook and I dialed her office. To my admitted surprise, Monica herself answered the line and she set about getting to know a little about me that would help her best figure out how to meet my needs. Within an hour, less actually, I had a full quote on my email and Monica called me back so we could go over it step by step, because I'm one who needs to understand what I'm looking at before I spend a dollar. She included a few additional insurance products that are a great value compared to what I'd spent on the same things in the past and when the time is right, I'll be upgrading my insurance portfolio with Monica to include those suggestions. When I went in to the office to finalize the policy, it was like seeing friends I'd not talked to in a while. The atmosphere is relaxed, comfortable, and not stuffy or intimidating. In a few short minutes, documents were signed and policies finalized and I was heading out the door. Although I don't anticipate needing to create a claim any time soon, I feel confident that Monica and her top-notch staff, backed by a long-standing leader in the insurance marketplace, will make it as painless as possible to resolve any and all issues, should they arise. It's easy to call an 800 number or go online and purchase insurance, but that simplicity cannot replace actually knowing the people who have your best interests at heart when you are in need. Call Monica, you won't regret it!"

"My renewal policy went up $50 a month. In the past talked to Monica Cook herself and several of her staff there and they seem clueless. Customer service lacks to say the least. When I asked about the policy going up so high the person on the phone couldn’t tell me why. I told her it doesn’t take a Rocket Scientist to figure it out. She called Nicole the person I will usually only deal with and said I called her stupid it’s not my fault if that’s what she took away from my comment. So word of advise don’t use this agent if you have State Farm. Walk don’t run to another insurance carrier."