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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Linda York

Linda York

July 27, 2024

5  out of  5
rating by Linda York
"We have been with them for years and our recent interaction with Nicole was perfect!"
We responded:
"Thank you Linda! We have loved working with you through the years and are looking forward to many more to come! "
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Dixie T

June 28, 2024

5  out of  5
rating by Dixie T
"Monica does a GREAT job!"
We responded:
"Thank you Dixie! That means so much to me and my team for you to say so! "
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Scott Mortensen

April 30, 2024

1  out of  5
rating by Scott Mortensen
"Find a different insurance agent to work with. Always raises prices out of nowhere, never works in a timely manner. Difficult agency to work with."
We responded:
"Thank you for the feedback Scott. Agents do not have any control of rates. Regarding the timeliness, the team started and finished your request in 3 hours, 2 if you don’t count when we are closed for lunch. We do wish you the best experience and hope you find that in the future. "
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Sheila Torres

November 9, 2023

5  out of  5
rating by Sheila Torres
"Nicole has always taken good care of us & is always on top of whatever we may need!! We appreciate all the ladies in this office!!"
We responded:
"Thank you Sheila! We love having you, Raul and that sweet little one in our State Farm Family! "
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Raymundo Torres

October 19, 2023

5  out of  5
rating by Raymundo Torres
"Great customer service, real down home good people, Miranda is a great agent that I have known every since I've had State Farm , she has answered all my questions when I asked, I will refer my family and friends to State Farm"
We responded:
"Raymundo, it is always such a pleasure working with you. Thank you so much for your kind words about Miranda. We look forward to a long relationship with you! Thank you for being part of our local State Farm family "
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Nathan Spiers

October 5, 2023

5  out of  5
rating by Nathan Spiers
"I have mainly dealt with Monica's office manager, Nicole, who is very helpful to answer any questions and quick to respond."
We responded:
"Thank you Nathan for your review! We really appreciate that wonderful feedback and are so happy you have had such a positive experience with Nicole. Continue to reach out anytime! "
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Lindy Mac

September 5, 2023

5  out of  5
rating by Lindy Mac
"I have been with State Farm Insurance for years, and with Monica Cook’s agency a large portion of that time. Their customer care is outstanding! I originally signed on with State Farm when my daughters were children and switched agencies when I found Monica Cook. I highly recommend BOTH Monica Cook AND State Farm. Customer care, integrity and trust in knowing that I am being properly insured."
We responded:
"Linda thank you so much for your kind words! It has been an absolute pleasure working with you through the years! We look forward to many more! "
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John Bentley

August 23, 2023

5  out of  5
rating by John Bentley
"Monica is not JUST a State Farm insurance agent, she has become a dear friend. Our home, the one we built with our own 4 hands, burned to the ground on June 16, 2023. Monica was there before the fire was out, praying over us (which means everything to me) and with a substantial check to get us through the days to follow. She gave me her personal phone number and has called periodically to check on us! Frank was assigned to our case and has been beyond helpful!! This event could have thrown us into a valley, but God had prepared the way and one of the components of that preparation was to lead us to Monica Cook! She will be our agent for our days on this land. P.S. State Farm has been amazing by being compassionate and quick to get all funds to us so we could begin our rebuild."
We responded:
"John and Maureen, thank you for the kind words. We are so thankful for the Lord’s protection and that both of you and your animals are safe. We are so thankful that you are part of our local State Farm Family and can’t wait to visit you in your new home. "
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William & Joan Shoults

August 20, 2023

5  out of  5
rating by William & Joan Shoults
"We transferred our policies from another state and Miranda at the Monica Cook State Farm in Mineola helped us get that done without a hitch. She is very knowledgeable with State Farm products. She took her time explaining everything to us and didn’t rush us out the door. If you are looking for someone that is knowledgeable, cares about the customer, and is dependable I invite you to call Miranda."
We responded:
"Thank you so much for your kind words! We are so happy to have you here in our office! "
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Larry Pruitt

August 13, 2023

5  out of  5
rating by Larry Pruitt
"My experience at State Farm Insurance in Mineola has been pleasant each time I'm in the office. All of the staff, including Monica and Nicole, have helped me take care of my needs."
We responded:
"Thank you so much Larry! We have had a wonderful time working with you through the years and are looking forward to many more years to come! Thank you for your kind words! "
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Patrisha Jordan

July 21, 2023

5  out of  5
rating by Patrisha Jordan
"Miranda Fisher Is so helpful and I am so glad to have her as my new insurance agent!.."
We responded:
"Thank you so much! We are so excited to have you in our local State Farm family! "
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Joe Carlton

July 12, 2023

5  out of  5
rating by Joe Carlton
"Recently changed to State Farm Insurance for Home/Auto Insurance. Miranda Fisher was great to deal with and made the switch over painless. I also saved a lot of money on my polices. I highly recommend giving them an opportunity to earn your business."
We responded:
"Thank you so much Joe! We are so excited to have you with our State Farm Family! Looking forward to many years with you! "
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Jaymie Coleman

July 7, 2023

1  out of  5
rating by Jaymie Coleman
"If I could give a zero I would! Called to inquire about adding my son to my policy and was told they would get back to me. Almost two weeks later I call back to ask about that quote only to be told they didn’t know anything about it and can’t give a quote due to already having a policy. Monica acted like I was a child for not understanding why I couldn’t get a quote. Completely clueless, unhelpful, and rude."
We responded:
"Jaymie, I am looking forward to speaking with you regarding this matter as I did leave a message for you shortly after our call disconnected. Please reach back out to us at 903-569-5471 so that we may continue our conversation. "
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Johnnie Ambrose

March 29, 2023

5  out of  5
rating by Johnnie Ambrose
"Was a very friendly atmosphere all my insurance was explained to detail Monica Cook insurance company an associate made me feel like a person while I was there I will refer them to all my friends and family."
We responded:
"Johnnie, it was a pleasure meeting with you and I am so happy you were able to come in and start your is insurance with us. I am happy you felt it. Welcome again to our local State Farm family! "
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Christy Fajerson

March 22, 2023

5  out of  5
rating by Christy Fajerson
"Exceptional service received every time I contact Miranda at Monica Cooks State Farm office in Mineola. Knowledgeable, helpful, polite and friendly. I recommend them to everyone!"
We responded:
"Christy, we so appreciate you and are so happy to have you in our local State Farm family! Your kind words and referrals mean so much to us! "
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Candice Lee

March 22, 2023

5  out of  5
rating by Candice Lee
"Miranda was amazing. We are saving a ton of money with State Farm."
We responded:
"Thank you so much Candice! I am so happy Miranda was able to help you! Welcome to our local State Farm Family "
Profile photo of Janice Smith

Janice Smith

March 21, 2023

5  out of  5
rating by Janice Smith
"Shopping for insurance is, to me, akin to root canal - it's not gonna be pretty, but it's gotta be done. After almost 10 years with a Texas insurance company, my rates went through the roof for no reason and no explanation was offered other than "your increase isn't bad, some people went up $400". That was enough to make me say goodbye to that long term business relationship. I tried a few online comparisons, none of which impressed me. Early the following day was contacted by a State Farm agent from another area. They offered a decent rate, but I really wanted an agent with whom I could sit down and talk. A local Google search brought me to Monica Cook and I dialed her office. To my admitted surprise, Monica herself answered the line and she set about getting to know a little about me that would help her best figure out how to meet my needs. Within an hour, less actually, I had a full quote on my email and Monica called me back so we could go over it step by step, because I'm one who needs to understand what I'm looking at before I spend a dollar. She included a few additional insurance products that are a great value compared to what I'd spent on the same things in the past and when the time is right, I'll be upgrading my insurance portfolio with Monica to include those suggestions. When I went in to the office to finalize the policy, it was like seeing friends I'd not talked to in a while. The atmosphere is relaxed, comfortable, and not stuffy or intimidating. In a few short minutes, documents were signed and policies finalized and I was heading out the door. Although I don't anticipate needing to create a claim any time soon, I feel confident that Monica and her top-notch staff, backed by a long-standing leader in the insurance marketplace, will make it as painless as possible to resolve any and all issues, should they arise. It's easy to call an 800 number or go online and purchase insurance, but that simplicity cannot replace actually knowing the people who have your best interests at heart when you are in need. Call Monica, you won't regret it!"
We responded:
"Janice, we are so happy to be here for you and your family. I am thankful that you found us online and appreciate that you value your local agent and team to educate and empower you to make the best decisions for your family. We look forward to assisting you with all of your insurance and financial needs. "
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Alexandria Lewis

March 18, 2023

5  out of  5
rating by Alexandria Lewis
"I’ve had State Farm for almost 2 years and since I’ve had nothing less than a great experience especially with customer service"
We responded:
"Thank you so much for your review! We have loved serving you these last few years and look forward to many more! Im so happy to hear our team has provided you with great service, it is our goal to make everyone feel like family. "
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Douglas McDonald

March 1, 2023

5  out of  5
rating by Douglas McDonald
"Monica informed me of the options and helped to get the coverage I needed. I believe she is an agent that wants to give the best service for you."
We responded:
"Mr. McDonald, we so appreciate you saying that! It truly is our goal to provide every customer the best service and coverage we can. I am so happy to have been able to do so for you! "
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Ronald Shepard

February 3, 2023

5  out of  5
rating by Ronald Shepard
"They are good folks to do business with. They are friendly and helpful plus they offer the STATE FARM INSURANCE PRODUCTS."
We responded:
"Thank you so much Mr. Shepard for those kind words. We are so happy to have you with our State Farm family here locally! "
Profile photo of Shawnna Calhoun

Shawnna Calhoun

September 23, 2022

1  out of  5
rating by Shawnna Calhoun
"My renewal policy went up $50 a month. In the past talked to Monica Cook herself and several of her staff there and they seem clueless. Customer service lacks to say the least. When I asked about the policy going up so high the person on the phone couldn’t tell me why. I told her it doesn’t take a Rocket Scientist to figure it out. She called Nicole the person I will usually only deal with and said I called her stupid it’s not my fault if that’s what she took away from my comment. So word of advise don’t use this agent if you have State Farm. Walk don’t run to another insurance carrier."
We responded:
"Thank you Shawnna for your review. We are sorry that your expectations were not met. If you would like to discuss your policies with our office further please stop by or give us a call."
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Will White

August 27, 2022

5  out of  5
rating by Will White
"I was customer with Allstate for approximately 25 years paying $135 a month and $1,000 deductible I was paying too much for car insurance I visited Monica at State Farm she managed to get me a rate of $98 a month with $500 deductible and it was a very friendly experience. If you want to save money on car insurance I highly recommend visiting Monica at State Farm... (thank you Monica)"
We responded:
"Thank you so much Billy for the kind words and for stopping by yesterday! It was a pleasure meeting and working with you to get not only the best coverage, but the best rate! Welcome to the Monica Cook State Farm Family!"
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Janice Burk

August 4, 2022

5  out of  5
rating by Janice Burk
"Her staff and her have been great to me for many many years now … you can depend on them .👏"
We responded:
"Thank you Karen! It has been our pleasure working with you! So glad to have you as a State Farm family member! Your kind words are so appreciated!"
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Catherine Sheeran

August 2, 2022

5  out of  5
rating by Catherine Sheeran
"Fantastic group. Have recieve excellent service from Monica and her staff for many years. Very caring and supportive. They are very knowledgeable and informative when I've had concerns and questions. I consider them the best insurance agency in the area. Give them a call and see what I mean."
We responded:
"Thank you so much! Your kind words mean the world to our team. Working with you to protect your family is our pleasure! Thank you for being part of our local State Farm family!"
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Linda Swearingen

July 22, 2022

5  out of  5
rating by Linda Swearingen
"Miranda was bery good at her job. I enjoy her called"
We responded:
"Thank you so much Linda!! We appreciate you saying that! It is a pleasure helping you!"