State Farm® Insurance Agent Monica Cook

"I have been with State Farm Insurance for years, and with Monica Cook’s agency a large portion of that time. Their customer care is outstanding! I originally signed on with State Farm when my daughters were children and switched agencies when I found Monica Cook. I highly recommend BOTH Monica Cook AND State Farm. Customer care, integrity and trust in knowing that I am being properly insured."

"Monica is not JUST a State Farm insurance agent, she has become a dear friend. Our home, the one we built with our own 4 hands, burned to the ground on June 16, 2023. Monica was there before the fire was out, praying over us (which means everything to me) and with a substantial check to get us through the days to follow. She gave me her personal phone number and has called periodically to check on us! Frank was assigned to our case and has been beyond helpful!! This event could have thrown us into a valley, but God had prepared the way and one of the components of that preparation was to lead us to Monica Cook! She will be our agent for our days on this land. P.S. State Farm has been amazing by being compassionate and quick to get all funds to us so we could begin our rebuild."

"We transferred our policies from another state and Miranda at the Monica Cook State Farm in Mineola helped us get that done without a hitch. She is very knowledgeable with State Farm products. She took her time explaining everything to us and didn’t rush us out the door. If you are looking for someone that is knowledgeable, cares about the customer, and is dependable I invite you to call Miranda."

"If I could give a zero I would! Called to inquire about adding my son to my policy and was told they would get back to me. Almost two weeks later I call back to ask about that quote only to be told they didn’t know anything about it and can’t give a quote due to already having a policy. Monica acted like I was a child for not understanding why I couldn’t get a quote. Completely clueless, unhelpful, and rude."

"Shopping for insurance is, to me, akin to root canal - it's not gonna be pretty, but it's gotta be done. After almost 10 years with a Texas insurance company, my rates went through the roof for no reason and no explanation was offered other than "your increase isn't bad, some people went up $400". That was enough to make me say goodbye to that long term business relationship. I tried a few online comparisons, none of which impressed me. Early the following day was contacted by a State Farm agent from another area. They offered a decent rate, but I really wanted an agent with whom I could sit down and talk. A local Google search brought me to Monica Cook and I dialed her office. To my admitted surprise, Monica herself answered the line and she set about getting to know a little about me that would help her best figure out how to meet my needs. Within an hour, less actually, I had a full quote on my email and Monica called me back so we could go over it step by step, because I'm one who needs to understand what I'm looking at before I spend a dollar. She included a few additional insurance products that are a great value compared to what I'd spent on the same things in the past and when the time is right, I'll be upgrading my insurance portfolio with Monica to include those suggestions. When I went in to the office to finalize the policy, it was like seeing friends I'd not talked to in a while. The atmosphere is relaxed, comfortable, and not stuffy or intimidating. In a few short minutes, documents were signed and policies finalized and I was heading out the door. Although I don't anticipate needing to create a claim any time soon, I feel confident that Monica and her top-notch staff, backed by a long-standing leader in the insurance marketplace, will make it as painless as possible to resolve any and all issues, should they arise. It's easy to call an 800 number or go online and purchase insurance, but that simplicity cannot replace actually knowing the people who have your best interests at heart when you are in need. Call Monica, you won't regret it!"

"My renewal policy went up $50 a month. In the past talked to Monica Cook herself and several of her staff there and they seem clueless. Customer service lacks to say the least. When I asked about the policy going up so high the person on the phone couldn’t tell me why. I told her it doesn’t take a Rocket Scientist to figure it out. She called Nicole the person I will usually only deal with and said I called her stupid it’s not my fault if that’s what she took away from my comment. So word of advise don’t use this agent if you have State Farm. Walk don’t run to another insurance carrier."

"I was customer with Allstate for approximately 25 years paying $135 a month and $1,000 deductible I was paying too much for car insurance I visited Monica at State Farm she managed to get me a rate of $98 a month with $500 deductible and it was a very friendly experience. If you want to save money on car insurance I highly recommend visiting Monica at State Farm... (thank you Monica)"

"Fantastic group. Have recieve excellent service from Monica and her staff for many years. Very caring and supportive. They are very knowledgeable and informative when I've had concerns and questions. I consider them the best insurance agency in the area. Give them a call and see what I mean."